Dear Mr. Coelho,First and foremost, sorry for the late response, we have been trying to fix a problem with the responding to our feedbacks with the Expedia.com partners.We are sorry to hear that you have faced all those matters during your stay and we thoroughly apologies for this inconvenience caused!Please rest assured we have taken your feedback very seriously and have addressed all those issue that you faced whilst staying with us to the right people, as our management team is aiming at providing a 5-star services to all of our customers.Therefore, the solution to achieving the mentioned above will be sorted out by further trainings provided where needed.Please feel free to reach out, should you decide to give us a second chance to stay at Graffit Gallery Hotel, I will be more than happy to look into it and give complimentary upgrade if available.Best Regards,Ivan IvanovEvent Manager
Dear Mr. Cane,Thank you for your feedback!We are glad to hear that you have enjoyed your stay, as we are aiming at providing the best services to our guests.We hope to see you back soon!Best Regards,Graffit Gallery Hotel Team
